At New Vision Academy, we strive to provide high-quality educational content and a satisfying learning experience for every student. However, if you are not fully satisfied with your course purchase, our return and refund policy is designed to help.
Effective Date: October 22, 2025
Welcome to Cakewalaa.com. We take pride in providing fresh and high-quality bakery products. This Return and Refund Policy explains the conditions under which returns, replacements, or refunds may be processed. By placing an order on our website, you agree to the terms stated below.
Due to the perishable nature of our products, we generally do not accept returns once an order has been delivered.
However, if you receive a damaged, incorrect, or substandard product, please contact us within 24 hours of delivery.
To be eligible for a replacement or refund, you must provide order details, photos of the product, and packaging for verification.
If your cake or bakery item arrives damaged or not as described, we will review your claim and may offer:
A replacement of the product, or
A partial/full refund, depending on the situation.
Please note that claims made after 24 hours of delivery cannot be processed.
Orders can be cancelled within 1 hour of placing them if production or dispatch has not started.
Once the cake is prepared, customized, or dispatched, the order cannot be cancelled or refunded.
For prepaid orders, any approved cancellation will be refunded to the original payment method within 5–7 working days.
Custom-made cakes are non-refundable and non-cancellable once the design and specifications have been confirmed.
If there is a genuine quality or delivery issue, we will review the complaint and take necessary action.
All cakes are prepared fresh using high-quality ingredients.
Taste preferences vary individually; therefore, refunds or replacements will not be provided solely for taste-related issues.
Approved refunds will be credited to your original payment method (credit card, debit card, UPI, etc.) within 5–7 business days.
Refund time may vary depending on your bank or payment provider.
In case your order was not delivered due to an error on our part, you are entitled to a full refund or redelivery.
If non-delivery occurred because of incorrect address, recipient unavailability, or unreachable contact details, no refund will be issued.
If you have any questions, concerns, or complaints about our Return & Refund Policy, please contact us at:
📧 Email: support@cakewalaa.com
🌐 Website: https://cakewalaa.com
Our customer support team is available to assist you and ensure a smooth resolution to your concern.
Cakewalaa.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes will be effective immediately upon posting on the website.
